HookTraderTrade on Alert
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Troubleshooting

Start with the strategy's Signals tab. It lists every alert, its outcome and, when it did not trade, why.

A strategy's Signals tab, with one entry rejected below the exchange minimum.
The Signals tab on a strategy's page.

Find your symptom#

  • An alert fired but the strategy shows nothing. Compare the alert's webhook URL with the strategy's Connection panel, character by character.
  • Alerts arrive but nothing trades. Switch the strategy on. A paused or unfinished strategy records alerts without trading.
  • REJECTED. See Why an alert did not trade.
  • IGNORED or DUPLICATE. Usually expected: an exit with no open trade, or the same alert twice.
  • Alert too old (stale). TradingView delivered it late. By default the strategy ignores alerts older than 30 seconds.
  • Symbol already trading. Another of your strategies holds this symbol on the same account.
  • Qty below exchange minimum. Your risk or stop distance sizes the trade below Binance's minimum.
  • API key rejected. Check the key's permissions and IP allowlist on Binance. See Connect a Binance account.
  • A Binance error in Notifications. See Binance errors.
  • A position HookTrader does not show. It was opened by hand or by another bot. HookTrader tracks only what it opened.
  • The chart's stop differs slightly. Expected. HookTrader sets levels from its real fill.
  • Live Trades shows Stale or Reconnecting. Your browser lost its live feed, and open trades are unaffected. Reload if it lasts over a minute.

Still stuck#

Read the FAQ, then email support@hooktrader.app with the strategy, symbol and alert time.