HookTraderTrade on Alert
Browse the docs

Fix Signal Connector problems

Find your symptom. For a rejected order or an exchange error, see Troubleshooting.

  • No alerts fire. A source is still on close, so point both at your indicator's plots. In Threshold mode, pick a condition: Off is silent. If the plot never changes, check it with the Plot Inspector.
  • Two entries per signal. Value Change reads a one-bar pulse as two changes. Switch to Zero-Line Pulse.
  • The trade never closes in Indicator Exit mode. Read the red banner. Wire an exit source, set an exit condition, or lower the arm level.
  • The stop is in the wrong place. The stop plot returns a distance or a flag. Wire one that returns a price.
  • The stop is missing on the first bar. The stop plot prints na on the signal bar. Set Entry Timing to Next Bar Open.
  • A red banner about trailing alerts. Turn Alert on TS Update back on.

Alerts are rejected#

Signals quotes order sell @ 0.1 filled on BTCUSDT.P, or says the message is not valid. Edit the alert: set Condition to the connector and Any alert() function call, and leave Message empty. The connector writes the message itself. An alert that already reaches HookTrader is fine as it is.

Alerts fire but HookTrader shows nothing#

  1. Compare the webhook URL with the strategy's. A trailing space is the usual cause.
  2. Check the TradingView alert log. TradingView stops an alert after repeated delivery failures.
  3. Check every Test Tools toggle is off. Test sends are recorded, never traded.
  4. Open the strategy's Signals tab. An alert that arrived but did not trade shows there, with the reason.

The Config row does not match the chart#

You changed a setting that shapes the trade, or you updated the indicator. An update can shift inputs, so check every Source still points at the right plot. Then send the setup with Test Tools → Emit Config Snapshot, on then off, and review it in HookTrader.

The Connector row is amber#

No daily setup has arrived for 48 hours. TradingView doesn't report an alert that stopped, expired or was deleted. Check the alert is still active and Auto-Send Config Snapshot is on. Recreate it if it expired.

Still stuck#

Email support@hooktrader.app with the symbol, timeframe, hash row and strategy name.