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Upgrading and downgrading#

During the closed beta there's nothing to upgrade — every user is on free and has full functionality. Once paid plans launch this article will cover the actual flow.

What's true today#

  • All accounts are on the free plan.
  • No self-serve plan-change UI yet.
  • No payment integration yet.

If you've been promised early pro access (e.g. as a friends-and-family invitee), the admin enables it on your account directly. You don't have to do anything.

What we'll preserve when paid plans launch#

We're committing in advance that plan changes never destroy data:

  • Your API keys, strategies, mapping rules, captures, and trade history are independent of plan.
  • An expiring pro subscription downgrades you to free; we won't delete strategies that exceed the free cap, just refuse to let you create new ones until you're back under the cap (or pause some).
  • Re-upgrading restores access to higher caps immediately.

What we'll change at GA#

These will start to matter once paid plans launch:

  • Webhook rate limits — pro will get a noticeably higher per-second ceiling.
  • Strategy count — free will be capped; pro will be uncapped (or have a very high cap).
  • Support priority — pro reports get faster response on the bug-report form.

We'll announce the exact numbers with at least a few weeks' lead time.

Cancelling#

Not applicable today (no billing). When billing exists, cancelling will end your subscription at the end of the current period; you stay on pro until expiry, then drop to free with the data-preservation rules above.

Account deletion#

There's no self-serve account deletion in the dashboard. If you want your account fully removed:

  1. Use Settings → Danger zone → Clear all trade history to wipe your trade records first (optional, but recommended).
  2. Delete your API keys from the Exchanges page so HookTrader no longer holds your encrypted credentials.
  3. Email the team via the bug-report form requesting account deletion. We delete the user row and cascade-delete the remaining strategies, webhooks, notifications, and waitlist entry.

See also#